ME/M.Tech. Computer Tech. & Applications, Software Systems 2nd sem Elective-3 MCSE/MCTA-205 Management Information System ERP-CRM Syllabus
Computer Tech. & Applications (UTD, RGTU, Bpl)
Software Systems SATI (Vidisha)
ME/M.Tech. 1st FIRST SEMESTER SYLLABUS
Management Information System ERP-CRM Syllabus
UNIT 2 System concepts: types, definition, characteristics, feedback (Pull) and feed-forward (Push) control, system stress and entropy, computer as closed system, law of requisite variety, open and flexible (Adaptive) systems, work system model and comparison with input-process-output model, five views of work system: structure, performance, infrastructure, context and risk and their effect on product performance.
UNIT 3 Info concepts: define data, info, knowledge, intelligence and wisdom. Information characteristics and attributes, info measurement and probability, characteristics of human as info processor.
UNIT 4 Planning and control Concepts: terminologies, difficulties in planning, system analysis and development plan-purpose and participants, info planning, (SDLC) system development life cycle for in-house and licensed sw, system investigation, analysis of needs, design and implementation phases, training of Operational personnel, evaluation, Control and Maintenance of Information Systems.
UNIT 5 E-business components and interrelationship, Evolution of Enterprise Resource Planning (ERP) from MRP, Supply chain management (SCM) and Customer relationship management (CRM), Integrated data model, strategic and operational issues in ERP, Business Process Re-Engineering (BPR), significance and functions, BPR, information technology and computer NW support to MIS.
UNIT 6 ERP Implementation, role of consultants, vendors and users, customization, methodology of ERP implementation and guidelines for ERP implementation, ERP modules.
1. Davis and Olson, MIS, TMH
2. James O’ Brian, MIS, TMH
3. Oz, MIS, Cengage
4. Business Process Re-Engineering, Jayaraman, TMH.
5. ERP by V.K. Garg, PHI
6. ERP by Alex Leon, and manuals of SAPP, MFG-pro.
7. ERP, Monk, Cengage (Thomson)