5th sem IT 502 IT enabled services, Ethics and Management Syllabus RGTU/RGPV Information Technology(IT) Syllabus
Business Strategy: Challenges and Opportunities in the Globalized, Interconnected, Convergent World, Establish Principles before Practice, IT Strategy, Application Strategy, Technology Strategy for IT, IT Management Strategy, Developing IT Strategy for Competitive Advantage, Stages of IT Strategy Development and Implementation , Challenges of IT and Business Strategy Alignment, Inhibitors of Business and IT Strategy Alignment, Three-D Framework for Business and IT Strategy Alignment
Unit II : Strategic IT Planning
Business Implications for IT Strategic and Planning, Strategic IT Planning Motivations, SITP Process: Prevalent Planning Approaches, Difficulties in Developing and Executing SITP, Best Practices for Achieving Good SITP, SITP Approaches: Prevalent Researches, Defining EITA, Contents of a Typical Enterprise IT Architecture, Standard for Enterprise IT Architecture, Technology Management strategy Framework, Prevalent Technology Reference Architectures Framework and Standards, Program Management, Benefits of PMO, Desired Qualities of a Program Office Manager, Maturity of PMO, Implementation of PMO Strategy, Measuring PMO Performance, Success Factors for PMO, Project Scope Management, PMO Dashboard and Reporting
Unit III : IT Service Management Strategy
Information Technology Infrastructure Library (ITIL), ITIL Overview, ITIL Service Support Processes, Incident Management, Problem Management, Service Delivery, Service Level Management, Financial Management, Capacity Management, IT Service Continuity Management (ITSCM), Availability Management, Imperatives for Outsourcing, IT Management Layers, Variants of
Outsourcing, Business Process Outsourcing, Insourcing.
Unit IV : Copyright and IPR
Understanding the concepts of Copyright, Intellectual Property Law, Patents, Indian Standards Institution and its role Indian copyright law of 1957 and its most important amendment from a software viewpoint, Understanding Intellectual property, Caution with Internet , Email Etiquette, Spamming. Broadcasting.
Unit V : IT ethics
Theoretical basis of Computer Ethics, defining Computer Ethics, computer professional’s behavior, and social conduct, ease of misuse, do and don’ts with proprietary data, Understanding computer crime, Social Networking, Understanding Software Compliance, Software Piracy, Understanding Professional Responsibility
- IT strategy and Management by Sanjiva Shankar Dubey, PHI
- Marketing of Information Technology,by K.Venkatesh,TMH